FAQs
A virtual assistant is a professional administrator that provides various administrative services to businesses and individuals remotely. We provide a range of support services and can help you with anything from the complex to the tedious! We do what you don’t have the time, inclination or knowledge to take care of ensuring you have the time to focus on what you do best!
With over 30 years experience in high level administrative roles we have a lot of specialist skills to support your needs, whether it’s diary management, email management, social media support, event organisation, presentation preparation, website support, e-newsletter production, client communication or book keeping we can help!
We work on an hourly rate of £35 and you only pay for the time you use. You set the budget and agree what hours you want us to do upfront, so there are no surprises. We offer different retainer packages (link to packages) to suit your needs and guarantee you a set number of hours per month. We invoice for the agreed hours at the beginning of the month and our payment terms are 7 days. Our contracts are flexible and retained hours can be altered to allow for busy/quieter times in your business.
During your discovery call we will discuss what tasks you would like to outsource and estimate your time accordingly. If, during the month, you find you need more support, then we would agree with you prior to working any additional hours. Extra hours are charged in 15 minute increments and will be invoiced the following month. If, after a couple of months it is clear that you need more or less hours we will adjust your retainer accordingly.
We use a system called Toggl to track every second that we work for you. We can break down the work into separate tasks so you can see how long specific jobs take. Together, we will can use Toggle to identify patterns of workload and adjust your support package to best suit your needs.
For the first 2 months, whilst we are settling into working together, we will carry over any unused time to the following month. However, after this initial induction period, any unused time is not carried over. We are proactive in keeping clients informed when they have unused hours and offer suggestions on how to use the time.
As fellow business owners we understand how important it is to work with people you trust. We have professional indemnity insurance and are registered for data protection with the ICO. We are also registered for Anti Money Laundering regulations. We have a confidentiality clause in our contract, which must be signed by both parties before we begin working together. Your business is very important to us and we take confidentiality of data very seriously.
It’s up to you how we work together. Some clients delegate via email or WhatsApp, whilst others use Teams or Asana to set tasks. The advantage of using a task management tool such as Asana is that you can set the deadline keep up to date on the progress.
During our discovery call we will discuss how we can best support you. We will identify those tasks that are taking up too much of your time and suggest a support package to best suit your needs. We will talk about what systems you currently use and identify how we could improve on your current systems, software and processes.
Following the call, we will email you details of what we agreed, along with our client agreement for signature. Once this has been signed, we are ready to start. It is important to remember that initially it may feel like you are spending a lot of time explaining tasks but once we are set up, we will soon start getting you back your valuable time!
To set up a discovery call either email info@aggrandiseva.com or book here - https://calendly.com/aggrandiseva/30-minute-discovery-call
